We have a 7 day full refund policy. If the item is returned within that time for any reason, a full refund will be provided.
Orders will be shipped via USPS unless an alternate method is agreed upon. If an item is damaged in shipment, the item and all shipping materials must be returned within 7 days of delivery for there to be a refund and/or insurance adjustment.
All Pendants will be sent on pre- hung with adjustable double slip knots, on black or brown leather cord, and ready to wear. Please specify your preferred color, if other than black.
Most of our pendants' “hanging holes” are sized at least 2mm in diameter to accommodate a small chain. The hole can be enlarged so long as it does not structurally compromise the piece. That can be done by us, or the buyer (carefully), with a bead reamer. Buyer attempts will void our guarantee. If you need the hole enlarged by us, we will be happy to do so. We simply ask that you return the item to us, and pay the forward and return shipping.
Safety Deposit Boxes~
Keep opal out of safety deposit boxes, which are desiccated to preserve documents. All precious Australian opal has a certain amount of water content which prolonged desiccation may reduce, causing even the finest opal to craze..
USPS is used for all shipping. All shipments will be insured.
There is no additional charge for delivery of additional items.
There is a $10.00 minimal charge for deliveries within the contiguous U.S..
For International shipping, Hawaii or Alaska, the shipping cost will be $35.00. The buyer is responsible for all duties and fees for international shipping.
Rush shipping within the contiguous U.S. is available by USPS at an additional $75.00, with a 5 to 7 day arrival time.
All shipping/handling rates are subject to change.
We accept Paypal/credit cards, No personal checks and money orders.
With Paypal/credit cards we mail out your item right away.
With checks and money orders, we mail out your item as soon as we receive your payment.